Data deletion

You can end EcomDeck’s access and have your data deleted at any time.

Your Shopify store

Uninstall EcomDeck in your Shopify admin (Settings → Apps and sales channels). Our access ends at once, and the store’s data — products, orders and the costs you entered for them — is deleted automatically after 48 hours. Reinstalling within those 48 hours keeps it.

Your Meta ad account

Disconnect the account in EcomDeck (Integrations), and remove EcomDeck in Facebook under Settings & privacy → Settings → Business integrations. To have the advertising data we stored deleted, email us as described below.

Your Google Ads account

Disconnect the account in EcomDeck (Integrations), and remove EcomDeck’s access at myaccount.google.com/permissions. To have the advertising data we stored deleted, email us as described below.

Your TikTok ad account

Disconnect the account in EcomDeck (Integrations), and remove EcomDeck’s access in your TikTok for Business account. To have the advertising data we stored deleted, email us as described below.

Your whole account

Email office@ecomdeck.io from the address you sign in with and ask us to delete your account. We delete your account, and any organization you are the only owner of with all its data, within 30 days, and confirm by email. Records we must keep by law, such as invoices, are kept only as long as required.

Questions: office@ecomdeck.io.